General Product Information
- Are Inspyder products Mac compatible?
- I am not receiving an email notifications from the scheduler. What’s wrong?
- Can I configure multiple email recipients for my scheduled reports?
- Where are my project files stored?
- Email Settings
- When I try to schedule your software I receive an ‘Unexpected Error’.
- I’ve lost my Registration Code, can you send it to me again?
- Proxy Settings
- Does the Inspyder Crawler obey Robots.txt?
- Why does your software use Relative URLs in the Exclusion List?
Crawling
- When crawling a site I get the following error message: “The following error occurred when trying to crawl: The underlying connection was closed: An unexpected error occurred on a send.”
- When I try to crawl my site, I get the following error: “The underlying connection was closed: An unexpected error occurred on a send.”
- When crawling my website I get an “Unexpected Error” message about a “CRC in GZip footer”. What’s wrong?
- One of your products hangs while crawling my site with Windows Vista
- When I try to crawl my site I get a “Critical Error” message. What’s wrong?
- Can Inspyder’s products crawl HTTPS/SSL/Secure sites?
- Does the Inspyder Crawler interpret JavaScript?
- How can I crawl files located on my desktop PC?
- One of your programs won’t crawl my entire website, what’s wrong?
- Will your software click my AdSense (or other PPC) ads?
Installation
- We’re deploying Inspyder products in our corporate environment. How can we automatically configure the license information?
- Where do I enter my license information?
- When trying to install I get the following error: “A device attached to the system is not functioning”
- Do Inspyder’s products run on Windows Vista?
Upgrades & Licensing
- What is the URL to download the full version?
- How many PCs can I use my license on?
- If I get a new computer in the future, can I reuse my license on that new PC?
- I’m confused by the Usage Restrictions clause in the license agreement. Can you explain this in layman’s terms?
- How do I get the latest version of a product?
- What is your product upgrade policy?