Question: I’ve setup my scheduled tasks to send me an email notification when they’re finished, but I am not receiving any notification. What’s wrong?

Answer: If you’re not receiving email notifications from the scheduler, check the following:

  1. Confirm that you’ve setup your SMTP server settings under “Settings | Email Settings”. These are your outgoing mail server settings. Without this information, our software will be unable to send email. Use the “Test Email Settings” action to check that your settings are correct.
  2. Ensure that your PC is turned on when your scheduled tasks are set to run. Our software won’t wake your PC to run a scheduled task.

If you’re still not getting any email notification, check the scheduler log for possible error details. Select “Settings | Scheduler” from the main menu, the click “View Log”. If you are unable to identify the problem at this point, please contact technical support and we would be happy to assist you.